Terms and conditions

General Terms and Conditions of Cenfil Fulfilment B.V., Version 2027. Publication date: September 2026. These terms and conditions apply to new agreements effective as of the date of publication; for existing agreements, the intended effective date is January 1, 2027.

Article 1 – Definitions

1. For the purposes of these general terms and conditions, the following definitions apply:
   • Cenfil: Cenfil Fulfilment B.V., located in Drunen and registered with the Chamber of Commerce under number 71448497;
   • Client: any natural person or legal entity acting in the course of a profession or business who enters into an agreement with Cenfil;
   • Agreement: any agreement between Cenfil and the Client regarding fulfillment, storage, order processing, packaging, shipping, returns processing, and/or related services;
   • Goods: all items that the Client makes available to Cenfil;
   • Carrier: any external carrier engaged for shipping or transportation;
   • Contract Year: any consecutive period of twelve months beginning on the effective date of the Agreement or on any subsequent anniversary thereof.
2. "In writing" also includes communication by email or through a digital system used by the parties, provided that the sender and the content can be sufficiently identified.
3. These terms and conditions are intended exclusively for business clients. Consumers may not enter into an Agreement under these terms and conditions.

Article 2 – Applicability and Order of Precedence

1. These general terms and conditions apply to every offer, quotation, Agreement, supplementary order, and follow-up order from Cenfil.
2. The applicability of the Client’s or any third party’s general terms and conditions is expressly rejected.
3. Deviations are valid only if they have been expressly agreed upon in writing.
4. In the event of any conflict, the following order of precedence shall apply: (a) an explicit deviation or custom arrangement agreed upon in writing; (b) the quotation or Agreement accepted by the Client; (c) any applicable annex, including a data processing agreement; (d) these general terms and conditions.
5. If any provision is void or is declared void, the remaining provisions shall remain in effect. The parties shall replace the invalid provision with a valid provision that most closely approximates its purpose and intent.

Article 3 – Offer and Formation of the Contract

1. All offers and quotations from Cenfil are non-binding and valid for fourteen days, unless otherwise specified in writing.
2. An Agreement is formed upon written acceptance of the quotation or order confirmation, or as soon as Cenfil begins performance with the Client’s consent.
3. Obvious errors, typographical errors, or calculation errors shall not be binding on Cenfil if the Client should reasonably have recognized them.
4. Forecasts, figures, lead times, and other assumptions provided by the Client help form the basis for pricing, capacity, and the structure of the services.

Article 4 – Term and Termination

1. This Agreement is entered into for an indefinite term, unless the parties expressly agree otherwise in writing.
2. Either party may terminate the Agreement in writing, subject to a notice period of six (6) calendar months, unless a longer notice period has been agreed upon in writing.
3. The notice period begins on the day following the day on which the written notice of termination is received by the other party.
4. During the notice period, the Agreement remains in full force and effect. The Client remains obligated to pay for all services actually rendered and other amounts due, including the minimum invoice amount, storage costs, transportation costs, additional work, and exit costs, to the extent applicable.
5. Termination does not affect the application of the volume-based pricing scale, retroactive billing, the minimum invoice amount, outstanding obligations, the statutory right of retention (to the extent applicable), and exit fees.
6. If, during the notice period, the Client effectively terminates the services in whole or in part, places no orders or fewer orders, shifts sales channels or order flows, or allows inventory to be fully or partially depleted, this shall not result in a shortening of the notice period or an advancement of the contractual end date. The minimum invoice amount specified in Article 8 and the other contractual obligations shall remain in effect until the contractual end date.
7. Any earlier actual termination, settlement, or transfer of inventory shall be considered an earlier contractual termination only if Cenfil has expressly consented to it in writing.
8. Termination due to a breach for which the party is at fault is possible after the defaulting party has been given written notice of default and a reasonable period for remedy has expired without action being taken, unless performance is permanently impossible or a notice of default is not required by law.
9. Cenfil may terminate the Agreement, in whole or in part, with immediate effect if the Client is declared bankrupt, files for a stay of payments, ceases operations, is dissolved, or if, due to serious payment or integrity risks, Cenfil cannot reasonably be expected to continue the Agreement.

Article 5 – Provision of Services

1. Cenfil performs its services with the care that may be expected of a reasonably competent and prudent fulfillment service provider. Unless a specific result is expressly guaranteed in writing, the services constitute a best-efforts obligation.
2. The Client shall provide, in a timely manner, all data, instructions, product information, barcodes, purchase orders, forecasts, and other information necessary for proper execution.
3. Cenfil may engage third parties, including carriers, software providers, and subcontractors, to the extent that this is reasonably necessary for the provision of services.
4. Changes to work procedures, product range, order profile, packaging methods, sales channels, or integrations that result in additional work or costs are considered additional work and may be billed separately.

Article 6 – Rates, Indexation, and Changes in Costs

1. All amounts are exclusive of VAT and other taxes, unless expressly stated otherwise.
2. Billing is based on the services actually provided and the capacity actually used, unless a fixed fee has been agreed upon in writing.
3. Cenfil is entitled to adjust periodic rates once a year based on the relevant NEA cost-of-living index for road transport, or an objective industry index that replaces it, subject to prior written notice.
4. In addition to the annual indexation, Cenfil is entitled to adjust rates in the interim in the event of exceptional, objectively demonstrable cost increases that are beyond Cenfil’s reasonable control and that have a material impact on the cost of providing the services. These include, but are not limited to, substantial increases in carrier rates and surcharges, fuel and energy prices, wages and employer contributions resulting from laws, regulations, or collective bargaining agreements, insurance premiums, government levies, customs and security costs, and costs arising from new or amended laws and regulations. Cenfil shall notify the Client in writing in advance of any such adjustment and, upon request, shall reasonably explain the basis for it. The adjustment shall be limited to what is reasonably necessary to offset the relevant cost increase.
5. Price changes resulting from a change in the scope, nature, or complexity of the services are not subject to regular indexation and may be agreed upon separately.

Article 7 – Volume Scale, Annual Volume, and Recalculation

1. If a rate, discount, or pricing term is based on a specified, expected, or agreed-upon annual volume, that pricing term applies on the condition that the corresponding volume is actually achieved within the Contract Year.
2. The volume scale is determined based on the total number of packages shipped by Cenfil, excluding returns, during the Contract Year, unless a different unit of measurement or period is specified in writing in the quotation.
3. At the end of the Contract Year, the volume bracket into which the actual volume falls is determined. If this differs from the applied bracket, a final settlement is performed for all packages actually shipped during that Contract Year.
4. The final adjustment is calculated as follows: the number of packages actually shipped multiplied by the difference between the rate applied during the Contract Year and the rate corresponding to the actual volume achieved. A lower volume results in an additional charge; a higher volume results in a credit.
5. If the Agreement terminates before the end of the Contract Year, the final settlement will be based on the actual volume achieved up to the contractual end date. The volume-based rates and discounts previously applied will be retroactively adjusted to the tier corresponding to that actual volume, unless expressly agreed otherwise in writing. If Cenfil terminates the Agreement on its own initiative without any breach, payment risk, integrity risk, or other circumstance attributable to the Client, no retroactive tier adjustment detrimental to the Client shall take place solely as a result of the shortening of the Contract Year caused by Cenfil.
6. If multiple online stores, trade names, sales channels, or businesses have been explicitly included together in determining the pricing tier, the relevant volumes for the tier will be assessed collectively. The termination or relocation, in whole or in part, of one or more of these does not void the right to a subsequent calculation.
7. During the Contract Year, Cenfil may periodically review whether the actual volume still aligns with the applicable tiered pricing structure and adjust the tiered pricing structure for future shipments. This does not affect the final settlement for the period that has already elapsed.
8. A special or additional discount that is demonstrably linked to a specific volume, term, combination of online stores, or other condition set forth in writing may be adjusted if that condition is not met, in accordance with the calculation method specified in the quote.

Article 8 – Minimum Invoice Amount

1. For each four (4)-week period, a minimum invoice amount of €350.00, excluding VAT, applies to regular Cenfil fulfillment services, unless a higher minimum amount has been agreed upon in writing.
2. The minimum invoice is not an additional fee but a minimum purchase requirement. Fees owed by the Client during the same period for regular fulfillment services will be fully offset against the minimum invoice. If the total cost of those services exceeds €350.00 excluding VAT, only the actual amount is due.
3. The standard fulfillment services that count toward meeting the minimum invoice amount include only those Cenfil fees designated as standard fulfillment/order processing services in the quote and the applicable rate schedule. If the total of these fees in a four-week period is less than €350.00, excluding VAT, the difference will be charged as a minimum fee.
4. Shipping and handling costs, carrier surcharges, customs and import fees, storage costs, special storage, packaging materials, additional work, project costs, IT/integration work, special work, exit and release costs, and other separately agreed-upon or external costs do not count toward the minimum invoice amount and, to the extent they are due, will be invoiced separately.
5. The minimum invoice amount remains in effect during the notice period as long as the Agreement remains in effect.

Article 9 – Billing and Payment

1. Unless otherwise agreed in writing, Cenfil invoices on a weekly basis. Cenfil may require the first payment in advance.
2. Invoices must be paid within seven (7) days of the invoice date.
3. In the event of late payment, the Client shall be in default without further notice of default, to the extent permitted by law, and shall owe the statutory commercial interest referred to in Article 6:119a of the Dutch Civil Code, as well as reasonable extrajudicial collection costs and judicial costs, to the extent permitted by law.
4. Payments are first applied to reduce costs, then to reduce interest, and finally to reduce the oldest outstanding principal amount, unless mandatory law provides otherwise.
5. The Client is not entitled to suspend payment or to set off a claim against Cenfil, unless the counterclaim has been acknowledged in writing by Cenfil or has been irrevocably established by a court of law.

Article 10 – Security, Suspension, and Right of Retention

1. If there is reasonable doubt regarding the Client’s creditworthiness, willingness to pay, or a material deterioration in the Client’s financial position, Cenfil may require reasonable security, including advance payment, a security deposit, or a bank guarantee.
2. If the requested reasonable security is not provided in a timely manner, Cenfil may suspend its obligations to the extent justified by the circumstances.
3. Cenfil may retain possession of goods, documents, and other items in its possession in connection with the Agreement until all due and payable claims that are sufficiently related to the legal relationship in question have been satisfied, to the extent permitted by the statutory right of retention.
4. The suspension or exercise of a right of retention does not affect Cenfil’s other rights.

Article 11 – Delivery, Receipt, and Storage

1. The client shall deliver goods in accordance with the delivery instructions provided by Cenfil, ensuring they include the correct barcodes, product information, and—if required—a pre-prepared purchase order.
2. Any additional work resulting from incorrect, incomplete, or non-compliant delivery may be billed at the applicable rate.
3. If the shipment complies with the shipping instructions—including a correct and scannable barcode for each item—Cenfil will not charge any receiving fees. If a barcode is missing or the shipment does not comply with these instructions, Cenfil may charge for the additional work—including the application of barcodes—at the applicable rate.
4. The required storage capacity is calculated based on the actual number of locations, pallets, or other agreed-upon storage units used.
5. The client remains responsible for the legality, safety, labeling, and product compliance of the goods it supplies and shall provide all information reasonably necessary for their safe storage and processing.
6. Goods that are hazardous, illegal, prohibited, flammable, chemical, perishable, or otherwise of a special nature, including ADR goods, lithium batteries, or goods subject to special storage, temperature, safety, or legal requirements, may only be presented for shipment if the Client has fully notified Cenfil of this in writing in advance and Cenfil has accepted responsibility for their handling in writing.
7. If goods have not been declared or have been declared incorrectly, do not comply with applicable regulations, or, in Cenfil’s reasonable judgment, may pose a danger or an unacceptable risk to persons, the environment, buildings, installations, other goods, or business operations, Cenfil may refuse, block, isolate, or relocate such goods, or require the Client to pick them up within a reasonable period of time. If immediate measures are reasonably necessary, Cenfil may take appropriate safety measures. The reasonable, demonstrable additional costs thereof shall be borne by the Client, to the extent that the cause is attributable to the Client.

Article 12 – Forecasts, Promotions, and Peak Volumes

1. The Client shall notify Cenfil in writing and in a timely manner of any marketing initiatives, product launches, campaigns, or other events that could reasonably be expected to result in a significant deviation from the normal order volume.
2. The client shall provide a forecast that is as accurate as possible, along with the operational information reasonably requested by Cenfil.
3. A forecast or notification does not guarantee that Cenfil will be able to process every peak volume within the standard processing time. A specific capacity or processing time guarantee applies only if Cenfil has confirmed it in writing in advance.
4. If a peak volume that was not announced or was insufficiently announced requires additional staff, overtime, external capacity, expedited processing, or other supplementary measures, Cenfil may pass on the reasonable additional costs associated with such measures.
5. In the event of exceptional volumes, Cenfil and the Client will cooperate in a reasonable manner to minimize backlogs and the impact on customers as much as possible.

Article 13 – Orders and Order Processing

1. Orders are processed based on the data provided by the Client via the agreed-upon interface or by other agreed-upon means.
2. The client is responsible for the accuracy and completeness of order, product, and address information.
3. Changes or cancellations after an order has been processed cannot be guaranteed and may be charged as additional work.
4. The processing times specified by Cenfil are target times, unless a guaranteed service level has been expressly agreed upon in writing.

Article 14 – Packaging

1. Cenfil determines the operational packaging procedures within the agreed-upon packaging specifications and taking into account the nature of the goods.
2. Custom brand packaging, inserts, gift wrapping, assembly, or non-standard packaging instructions will be provided if agreed upon in writing and may be billed separately.
3. The Client warrants that the packaging and materials it specifies are suitable and lawful for their intended use.

Article 15 – Transportation and Carriers

1. If Cenfil engages an external Carrier on behalf of or for the benefit of the Client, the actual transportation will be carried out in accordance with the terms and conditions applicable to that transportation service and the applicable statutory transportation regulations.
2. Unless otherwise agreed in writing, Cenfil does not guarantee any delivery time announced or expected by an external Carrier, and such a delivery estimate does not constitute a result guaranteed by Cenfil.
3. For damage, loss, or damage occurring during transport by an external Carrier, compensation to the Client is limited to the amount that the Carrier in question actually reimburses Cenfil for that specific shipment. Cenfil is not obligated to cover the difference between the actual value of the shipment and the compensation paid by the Carrier at its own expense, except to the extent that the damage is a direct result of a failure attributable to Cenfil that occurred outside the transportation phase, or to the extent that such a limitation is not permitted by law.
4. In the event of a demonstrable transportation incident, Cenfil will, upon a reasonable request from the Client, cooperate in filing or forwarding a claim to the relevant Carrier, to the extent that this is possible within the applicable claim deadlines and conditions. Compensation will be paid to the Client after and to the extent that Cenfil has received the relevant compensation from the Carrier.
5. The Client determines for each shipment, shipping profile, or agreed-upon shipping method whether to use additional shipping options, including insured shipping and/or delivery requiring a PIN, signature, or another delivery security measure offered by the Carrier, to the extent that the selected Carrier makes such options available.
6. If the Client does not opt for insured shipping or additional delivery protection, the Client acknowledges that liability and compensation for loss, misplacement, damage, or disputed delivery may be limited in accordance with the terms and conditions and compensation limits of the relevant Carrier. The risk of not selecting available supplemental insurance or delivery protection is borne by the Client.
7. Cenfil is not required to independently assess whether the value, nature, or risk profile of an individual shipment warrants insured shipping or shipping with a PIN code or other delivery security measures. The client is responsible for providing the necessary instructions and for any associated additional costs.

Article 16 – Returns

1. Returns are processed in accordance with the agreed-upon return procedure and rates.
2. The client is responsible for its consumer-law return policy and for providing instructions regarding the further disposition of returned goods.
3. Cenfil may temporarily set aside goods that are unidentifiable, damaged, unsafe, or nonconforming and request additional instructions.

Article 17 – Inventory, Discrepancies, and Insurance

1. Cenfil maintains its inventory records based on the goods movements recorded in its WMS. The WMS records serve as the basis for the administrative inventory, unless proven otherwise.
2. The Client shall review the inventory data available to it and report any inventory discrepancy as soon as reasonably possible after it could have been detected, specifying the item/SKU, quantity, and relevant order or receipt details. Upon reasonable request, Cenfil shall conduct a recount and/or an administrative investigation.
3. An inventory discrepancy is considered a proven loss or damage only after a reasonable investigation into receipts, orders, returns, corrections, and counts has been conducted. Cenfil does not apply a general percentage counting tolerance. Liability for a proven inventory discrepancy attributable to Cenfil is assessed in accordance with Article 20.
4. The Client shall ensure that adequate goods/inventory insurance is in place against, among other things, fire, water damage, theft, and other risks customary for the nature and value of the goods, unless it has been agreed in writing that Cenfil will provide specific coverage.
5. The mere fact that goods are located at Cenfil does not imply that Cenfil assumes the insurance risk for the goods. This does not affect Cenfil’s liability for damage demonstrably attributable to Cenfil, subject to Article 20.
6. Ownership of the goods remains with the Client or the rightful owner; storage at Cenfil does not entail a transfer of ownership.

Article 18 – IT, Links, and Data

1. The Client shall ensure that data is available accurately and in a timely manner through the agreed-upon systems and interfaces.
2. Cenfil cannot guarantee the uninterrupted availability of third-party systems, Internet connections, marketplaces, online store platforms, carrier APIs, or other external infrastructure.
3. The parties shall notify each other as soon as possible of any disruptions that could materially affect performance and shall reasonably cooperate to resolve the issue or find a temporary, workable solution.
4. Additional work resulting from changes to systems or interfaces belonging to the Client or third parties may be billed as additional work.

Article 19 – Privacy and Data Processing

1. The parties shall comply with applicable privacy laws, including the General Data Protection Regulation (GDPR), to the extent that these laws apply to their activities.
2. To the extent that Cenfil processes personal data on behalf of the Client as a data processor, the parties shall enter into a data processing agreement that forms part of the contractual relationship.
3. Cenfil implements appropriate technical and organizational security measures, taking into account the state of the art, the costs of implementation, the nature, scope, context, and purposes of the processing, and the risks to data subjects.
4. To the extent that Cenfil engages subprocessors, the applicable terms and conditions will be set forth in the data processing agreement.

Article 20 – Liability

1. Subject to the specific provisions regarding damage during transport set forth in Article 15, Cenfil is liable only for direct damages that are the direct result of a culpable breach by Cenfil.
2. To the extent permitted by law, liability for indirect damages is excluded, including consequential damages, lost profits, lost revenue, lost savings, loss of goodwill, reputational damage, and damages resulting from business interruption.
3. If Cenfil is liable, its liability per incident is limited to the amount actually paid out by its liability insurance in the case in question, plus the applicable deductible.
4. If, for any reason, no insurance payment is made, liability is limited to the amount that the Client paid to Cenfil in the twelve months preceding the event causing the damage for services directly related to that event, up to a maximum of €25,000 per event and per Contract Year, unless such a maximum is unacceptable in the specific case according to standards of reasonableness and fairness.
5. The limitations set forth in this article do not apply to the extent that damages result from willful misconduct or gross negligence on the part of Cenfil’s management, or to the extent that such limitations are not permitted by law.
6. The Client shall take reasonable measures to prevent or limit damage.

Article 21 – Indemnification and Product Liability

1. The Client guarantees the accuracy, legality, and completeness of all information and instructions provided by it.
2. The client is responsible for the goods, product safety, legally required product information, labeling, intellectual property rights, marketing authorizations, and any product recalls, unless otherwise agreed in writing.
3. The Client shall indemnify Cenfil against any third-party claims arising from the characteristics, unlawfulness, or defects of the goods or from information provided by the Client, to the extent that the claim is not caused by a failure attributable to Cenfil.

Article 22 – Force Majeure

1. Neither party is obligated to pay damages for a breach resulting from force majeure as defined in Article 6:75 of the Dutch Civil Code.
2. Depending on the circumstances, force majeure on Cenfil’s part may include, among other things: disruptions to energy or telecommunications services, serious cyber incidents, fire, government measures, war, natural disasters, general transportation disruptions, and failures by essential third parties that Cenfil could not reasonably have prevented.
3. The affected party shall notify the other party as soon as possible of the force majeure situation and its expected consequences.
4. If the force majeure continues for more than two months and substantially prevents performance, either party may terminate the affected portion of the Agreement in writing without liability for damages, in which case any services already rendered will be settled.

Article 23 – Complaints and Statutes of Limitations

1. Complaints regarding invoices must be submitted in writing, with a detailed explanation, within fourteen days of the invoice date. This does not affect any rights that could not reasonably have been discovered within that period.
2. Complaints regarding performance must be reported in writing and supported by sufficient evidence as soon as possible after discovery, so that Cenfil can reasonably investigate the matter and mitigate any damage.
3. Cenfil will respond to a sufficiently detailed complaint within a reasonable time.
4. Any legal claim by the Client against Cenfil shall expire twelve months after the Client became aware of, or could reasonably have become aware of, the facts on which the claim is based, unless mandatory law or an applicable transport regime prescribes a different time limit.

Article 24 – Confidentiality

1. The parties shall keep confidential any confidential information they receive under the Agreement and shall use such information solely for the purpose of performing the Agreement.
2. The duty of confidentiality does not apply to information that was already public, was lawfully obtained from a third party, or must be disclosed pursuant to law, a court order, or a request from a competent government authority.
3. The parties shall impose appropriate confidentiality obligations on employees and third parties engaged by them who require access to confidential information.

Article 25 – Intellectual Property

1. All intellectual property rights in the methods, documentation, formats, software, configurations, and other materials developed by Cenfil remain with Cenfil or its licensors, unless otherwise agreed in writing.
2. The Client retains the rights to its trademarks, product information, content, and other materials it provides, and grants Cenfil the necessary rights of use for the duration of the Agreement to perform the services.

Article 26 – Exit, Issuance of Inventory, and Transfer

1. Following termination, the parties shall agree in a timely manner on a practical exit plan for the remaining orders, inventory, returns, data, and any transfer to a successor service provider.
2. The Client is obligated to pay all outstanding amounts due and to pay the reasonable costs of unloading, counting, palletizing, repackaging, project-based transfer, data processing, and other exit activities in accordance with the Price List for Additional Services and Exit applicable to the Agreement and provided to the Client, including any legally valid rate changes.
3. After fulfilling its due and payable obligations and subject to any statutory security interests, Cenfil will cooperate reasonably in the delivery or transfer of the inventory.
4. The six (6) calendar-month notice period, the minimum invoice amount of €350.00 (excluding VAT) per four (4) weeks, and the volume-based pricing scale remain in effect until the contractual end date. The complete or partial cancellation of orders, the shifting of sales channels or order flows, or the removal of inventory does not alter the contractual end date.
5. If inventory is withdrawn or transferred, in whole or in part, prior to the contractual end date, all related withdrawal, counting, palletizing, repackaging, administrative, data, project, and transportation costs will be billed separately in accordance with the Price List for Additional Work and Exit applicable to the Agreement and provided to the Client, including legally effective rate changes.
6. If the Agreement terminates before the end of a Contract Year, the volume-based recalculation shall be performed in accordance with Article 7. The actual volume achieved up to the contractual end date shall be decisive, and any volume-based rates and discounts previously applied may be retroactively adjusted in accordance with Article 7.
7. If the Client effectively terminates all order flows and/or liquidates all inventory prior to the contractual end date, Cenfil may prepare a preliminary pro-rata post-audit based on the volume realized at that time. The final post-audit will take place on the contractual end date and will be adjusted if the realized volume changes thereafter.
8. The release, delivery, or transfer of inventory by Cenfil shall not be deemed to constitute consent to a reduction in the notice period, a waiver of rights, or a forgiveness of amounts still owed.
9. An earlier contractual end date shall apply only if Cenfil and the Client expressly agree to it in writing.

Article 27 – Amendments to the Terms and Conditions

1. Cenfil may amend these terms and conditions for future services if there is a reasonable business, legal, or operational reason to do so.
2. The Client will be notified in writing in advance of any material change, specifying the effective date. The new version will be made available on a durable medium or provided in such a way that the Client can save it.
3. An amendment to the general terms and conditions does not affect rights and obligations that have already become due and payable. Key terms and conditions agreed upon individually in writing are not superseded solely by an amendment to the general terms and conditions.

Article 28 – Governing Law and Jurisdiction

1. The legal relationship between Cenfil and the Client is governed by Dutch law. The Vienna Convention on Contracts for the International Sale of Goods (CISG) is excluded to the extent that such exclusion is legally valid.
2. Disputes shall be submitted to the competent court of the Zeeland-West-Brabant District Court, Breda location, unless mandatory law designates another competent court.
3. Prior to initiating proceedings, the parties shall make reasonable efforts to resolve a business dispute through mutual agreement, without this limiting the possibility of taking urgent measures.

Article 29 – Entry into Force

1. These Terms and Conditions were published in September 2026 and apply to new Agreements for which this version has been declared applicable on or before the date the Agreement is entered into.
2. For Agreements that were already in effect prior to the publication of this version, these terms and conditions are intended to take effect as of January 1, 2027, provided that, and to the extent that, they have been communicated to the Client in a timely manner in accordance with the existing contractual arrangements and applicable legal requirements and have become effective.
3. If a different effective date is expressly stated in an individual quote, Agreement, or written notice, that date shall prevail for the Client in question.

Version and Publication

Version: Terms and Conditions 2027. Publication date: September 2026.