Which carriers are used for shipping?

Cenfil ships via PostNL, DHL, and bpost, among others. Which carrier is assigned to a shipment depends on the destination, the size and weight of the package, and the service you’ve promised your customer.

Why not just one carrier?

No single carrier is the best everywhere. One may excel in the Netherlands, another in Belgium, and different considerations apply to letter-sized mail than to a heavy box. By working with multiple carriers, you can make the right choice for each shipment.

It also reduces your risk. If one carrier experiences a temporary slowdown, your entire order flow won't come to a standstill.

Belgium Direct

For shipments within Belgium, Cenfil works directly with bpost, the national carrier with the densest network of pickup locations. If you sell in Belgium, this makes a difference in delivery quality and reduces the number of shipments that get held up.

What Your Customer Sees

The carrier that ultimately makes the delivery doesn't have to be the same as the shipping option you offer in your online store. Therefore, agree on what to call your options and what services they entail, so that the promise on your product page matches what actually happens.

Monday Delivery

Since weekend orders are processed on Sunday, delivery on Monday is a possibility. That’s exactly when many online stores are closed, so it’s a difference your customers will notice.

Special Shipments

Separate rules and agreements with the carrier apply to products with hazard labels, such as perfume or nail polish. The same applies to large or heavy items. Please submit these types of products in advance, and we will review each case individually to determine what is possible and with which carrier.

What you provide yourself

The label is generated based on the address provided by your online store. A missing house number or an incorrect ZIP code will immediately cause problems. If your online store validates the address at checkout, you can prevent most delivery issues before the order even reaches the warehouse.

Adjusting the mix

The carrier mix isn't set in stone. If your customer base shifts overseas, or if your average package size changes, you can adjust your choice accordingly. Discuss this as soon as you notice that the nature of your shipments is changing in a structural way.

What You See in the Dashboard

You can track the status of your orders with all carriers in a single overview, instead of in three separate tracking systems. This saves your customer service team a lot of legwork.