What is Picqer, and what can I see there myself?

Picqer is the warehouse management software that Cenfil uses to manage its warehouse processes: where items are located, what needs to be picked, and what the current inventory levels are. You’ll be given your own account, so you won’t just be observing from a distance—you’ll be working directly in the same system.

What you see per item

The current inventory levels, the location in the warehouse, and the transactions behind them: what was received, what was picked, and what was returned. So you don't have to ask how much is left.

What You See for Each Order

Whether an order has been processed, picked, packed, and shipped, and when that happened. When a customer asks, you can see that information in a matter of seconds, instead of having to call or email.

What You See With Deliveries

Reported deliveries versus what was actually received. If there’s a discrepancy, you’ll see it at the item level and know right away whether you need to contact your supplier.

The Cenfil dashboard shown here

Picqer focuses on the warehouse, while the Cenfil dashboard takes a broader view. It allows you to track the status of each order across all carriers in one place, rather than in three separate track-and-trace systems. If a shipment gets held up, you’ll see it right there, and you can contact the carrier directly through Cenfil.

Why You'd Want to Be Able to See This for Yourself

A partner who only communicates with you via email makes you dependent on them. You can’t check anything without bothering someone, and you don’t notice problems until they’ve already reached a client. Being able to check things yourself isn’t just a matter of convenience—it’s the way to maintain control over something you’ve outsourced.

Grant access to those who need it

Your customer service team needs different information than your purchasing team: one wants order statuses, the other wants inventory levels and changes. When setting up the system, agree on who has access to what, so no one has to ask you for information they can look up themselves.

It doesn't replace your online store

These platforms complement your online store; they do not replace it. Your product pages, prices, customer accounts, and marketing remain in your own system. What you gain is insight into what’s happening in your operations.

What it doesn't do

It is neither an accounting package nor an inventory valuation system. You see quantities and transactions, not your margins or purchase value. You’ll need to get those from your own records. However, the inventory level does provide you with the figure you need to make that calculation.